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Financial Markets Specialist
2 tygodni temu
IG Markets Ltd is a global leader in the financial services industry, currently recruiting for a Financial Markets Specialist with a genuine interest in financial markets and learning more about them. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
As a Financial Markets Specialist, you'll help deliver world-class trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field.
This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well-suited for the role if you have previous client services experience, thrive on interacting and assisting clients with a wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.
We work in a hybrid model and our office is located in Kraków, Poland. While your office will be in Kraków, you'll be working with our global Financial Markets team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai, and Bangalore.
Key Responsibilities:
- Providing front-line support to our clients across phone, email, web chat, WhatsApp, and social media (in German as well as English);
- Answering queries from our client base on all of our products and platforms;
- Resolving trade queries and disputes;
- Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice);
- Providing clients with technical support with our front-end platforms and chart packages;
- Conducting audit checks and client administration tasks;
- Participating in and running various local and international projects or initiatives.
Requirements:
- At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
- A degree-level education;
- Fluency in primary support languages: German (written and spoken);
- Fluent competency in English (verbal and written);
- Excellent interpersonal and communication skills;
- A logical and analytical approach to problem solving;
- Confidence to employ basic maths skills, particularly mental arithmetic;
- Strong organisational and time management skills;
- Ability to learn quickly and work under pressure;
- Literacy in MS Office.
