Cloud Computing Architect

3 tygodni temu

Warszawa, Mazovia, Polska MyGwork Pełny etat
About the Role:

This is an exciting opportunity to join Amazon Web Services (AWS) as a Technical Account Manager (TAM) in our EMEA Enterprise Support team. As a TAM, you will be the primary point of contact for our enterprise customers, providing technical guidance and support to help them achieve their business goals.

As a trusted advisor, you will work closely with customers to understand their technical requirements and provide tailored solutions using AWS services. You will also collaborate with internal teams, such as Solutions Architects and Business Developers, to drive customer success and adoption of AWS products.

We are looking for a highly technical and customer-focused individual who is passionate about cloud computing and has experience working with distributed systems. If you are a strong communicator and enjoy working with customers to solve complex technical problems, we want to hear from you.

About the Team:

Our EMEA Enterprise Support team is a dynamic and fast-paced environment that is passionate about delivering excellent customer service. As a TAM, you will be part of a close-knit team that is dedicated to helping our customers succeed in the cloud.

We are committed to fostering a culture of inclusivity and diversity, and we welcome applications from candidates of all backgrounds and experiences. If you are looking for a challenging and rewarding role that will help you develop your technical and consulting skills, we encourage you to apply.

About the Company:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and have never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We are committed to making recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify and build. If you are looking for a company that will help you grow and develop your career, we want to hear from you.

Responsibilities:

As a TAM, you will be responsible for:

* Developing trusting relationships with customers and understanding their business needs

* Investigating complex support cases and technical challenges

* Understanding operational parameters and troubleshooting of multiple technical domains for customer issues and escalations

* Advocating for customer needs to overcome adoption blockers and drive new feature development

* Uplifting customer capabilities by running workshops, operations and architecture reviews

* Ensuring AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

Qualifications:

We are looking for candidates with the following qualifications:

* Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ Dev Ops/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment

* Experience in impacting management on technical or operational strategic and business customer design decisions

* Experience with AWS services and/or other cloud offerings

* Internal enterprise or external customer-facing experience as technical lead

* Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

* Working with large customer engineering Enterprises

PREFERRED QUALIFICATIONS:

We are also looking for candidates with the following preferred qualifications:

* 9+ years of technical engineering experience

* Experience in 24x7 operational services or support environment

* Russian/Ukrainian language skills

Why AWS?

At AWS, we are passionate about supporting the needs of our people and their family members. We offer a range of benefits, including healthcare, employee assistance programs, and global mobility opportunities. We are committed to fostering a culture of inclusivity and diversity, and we welcome applications from candidates of all backgrounds and experiences.

We are also committed to making recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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