Business Consultant for IT Service Management

4 dni temu

Poznań, Greater Poland KPMG Pełny etat

Deliver Business Value through IT Service Management

This role requires a business analyst with experience in ServiceNow to drive process improvements and provide technical expertise.

About the Role:

  • Perform business process analysis, requirement gathering on the ServiceNow platform, and collaborate closely with stakeholders.
  • Engage in the full project life cycle from requirements gathering to solution deployment.
  • Provide deep functional and technical knowledge of ServiceNow capabilities.
  • Understand workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.
  • Create and maintain documentation on processes, policies, use cases, and workflow.
  • Facilitate and lead meetings and workshops to drive understanding and solution development.
  • Continuously improve ServiceNow operations through regular analysis, maintenance, system optimization, and problem resolution.
  • Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions.
  • Translate and simplify requirements for developers through user stories.
  • Ensure traceability mapping of business requirements throughout the project lifecycle.
  • Establish and manage key components of Design, Build, Test, and Implementation activities.

Requirements:

  • 3+ years of experience as a Business Analyst, ideally with exposure to the ServiceNow platform (any other relevant technology also considered).
  • 1+ years of project management experience implementing technology-enabled service management workstreams (ServiceNow preferred),
  • Understands ServiceNow development methodologies and system deployment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication skills with ability to facilitate conversations with business stakeholders in project definition, business requirements definition, and functional design sessions.
  • Capable of managing multiple priorities and projects simultaneously.
  • Experience with process quality methodology, agile methodology, business process analysis, and redesign required.
  • ITIL Foundation certification (V3 or V4 preferred)
  • Experience in ServiceNow products other than ITSM e.g. SecOps, ITOM, HR, CSM, GRC,
  • Competence navigating project management and agile tools such as SPM/ITBM, MS Project, JIRA, Confluence, SharePoint.
  • Will to frequent travels to Dubai and Abu Dhabi during the first stages of the project.

We Offer:

  • Work in an interdisciplinary and international environment
  • Participation in interesting projects for local and foreign clients in the field of IT consulting
  • Favourable conditions for professional development participation in specialized trainings
  • Access to new technologies
  • Gain and develop unique industry skills valued on the market
  • Work in a harmonious team, among high-class professionals
  • The opportunity to grow in a friendly and self-motivated team
  • Attractive remuneration

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