Change and Incident Manager

8 godzin temu


Kraków, Lesser Poland myGwork Pełny etat

Warner Bros. Discovery is a global fast-paced entertainment and media company that offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. As an Incident Change Manager, you will be part of the Global Technology Operations Center (GTOC) department, which consists of several teams that work together with a one-team approach.

About the Department

The GTOC department is responsible for owning Major IT Incidents and supporting Infrastructure. The teams within the GTOC department include 1st Line Network/Infra/Incident Change Managers, 2nd Line (Network/Infra/Cloud/Domain Mgmt.), and Digital Platform Support Operations.

Key Responsibilities
  • Aide and handle major incidents across all of WBD's platforms in line with the department's major incident management process.
  • Communicate with all involved stakeholders about the status of ongoing incidents.
  • Coordinate technical bridge calls between internal teams and vendors as required.
  • Make sure to notify all relevant teams about any planned works by third-party vendors through the Change Advisory Board.
  • Participate in post-incident analysis and documentation of the Root Cause Analysis report.


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