Customer Planner Analyst

3 godzin temu


Katowice, Silesia, Polska Genpact Pełny etat
Job Title: Customer Planner Analyst

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary:

We are seeking a highly skilled Customer Planner Analyst to join our team. The successful candidate will be responsible for flawlessly managing business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, TTS setup, and customer claims. This role will help liberate Customer Account Managers to spend more time on Grow the business activities.

Key Responsibilities:
  1. Support Customer Account Managers in planning and execution of customer-related promotional activities and interrelated processes.
  2. Ensure all relevant promotional and non-promotional details are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
  3. Reconciliation and resolve promo mis-match issues between TPM and Retailer portals.
  4. Validate required details as per guidelines to create or amend a Promo, manage exceptions, and follow guardrails.
  5. Ensure all conditions set-up in TPM are interfaced to SAP with correct data (customer, rate, period, material level) approved by Schedule of Authority.
Requirements:
  • Any Graduate / preferably Business or Operations.
  • Proactive and Self-motivated to follow up or chase with multiple teams for pending information.
  • Fair understanding of upstream and downstream of process in Trade Promotions: FMCG business features, Business planning and execution processes, Trade Claims, Trade Pay and Deductions.
  • Detail-oriented with a focus on accuracy and precision.
  • Strong analytical mindset, problem-solving, organization skills, and attention to detail.
  • Fluent in both Czech & English in verbal and written.
  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills.
What We Offer:
  • Attractive salary.
  • Stable job offer – employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy).

Genpact is an Equal Opportunity Employer and encourages you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.



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