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Management Services Leader

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Tomasz Rutkowski Solo Law Firm Pełny etat

Job Description:

Job Summary

We are seeking an experienced Operations Manager to join our remote team at Tomasz Rutkowski Solo Law Firm. The successful candidate will be responsible for overseeing and optimizing the day-to-day operations of the Global Business Services (GBS), Business Process Outsourcing (BPO), and Project Management Office (PMO) teams.

Key Responsibilities
  • Team Performance: Monitor the activities and performance of team members, particularly within the GBS, BPO, and PMO teams.
  • Communication: Set up and lead daily/weekly/monthly touch base meetings to engage with team members, assess their workload, and ensure they are effectively utilising their time.
  • Strategic Planning: Analyse team output and individual performance metrics to identify trends, areas for improvement, and training needs.
  • Collaboration: Work closely with senior management to align team activities with company goals and objectives.
  • Process Efficiency: Identify opportunities for process improvements within GBS, BPO, and PMO operations to enhance efficiency and service delivery.

Requirements:

  • Proven experience in operations management, preferably in a GBS or Shared Services environment.
  • Strong understanding of BPO processes and project management principles.
  • Excellent interpersonal and communication skills to effectively engage with team members and leadership.
  • Ability to manage multiple priorities and work under pressure in a fast-paced environment.
  • Proficient in technology and project management tools, with a strong aptitude for data analysis.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Comfortable working remotely and leading a distributed team.