Customer Service Expert

6 dni temu

Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

As a Senior Client Service Representative at Brown Brothers Harriman & Co., you will play a critical role in delivering exceptional service to our clients. This position requires a high level of expertise and professionalism, with a focus on building strong relationships and resolving complex issues.

About the Job

The Senior Client Service Representative serves as a primary point of contact for clients and internal teams. Your main objective will be to provide timely and accurate resolutions to client inquiries, ensuring that our clients receive the highest level of service possible.

Key Responsibilities
  1. Respond promptly to client inquiries, addressing their needs and concerns in a professional and courteous manner.
  2. Filter and escalate client inquiries as necessary, working closely with internal departments and third-party providers to ensure seamless issue resolution.
  3. Collaborate with internal teams to prioritize client requests, deliverables, and issue resolution, utilizing relevant technology solutions to manage client inquiries effectively.
  4. Participate in team-based project work and audits, contributing your expertise and knowledge to drive business success.
  5. Introduce and familiarize clients with new technology, automation tools, and products, ensuring they are fully equipped to navigate our services.
About Us

Brown Brothers Harriman & Co. is a premier global financial services firm, renowned for our premium service, specialist expertise, and partnership approach to client management. We pride ourselves on delivering exceptional service and expert advice, creating long-term value for our clients and employees alike.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often – pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products, and development we believe are in the long-term interests of our clients and our people.

What We Offer
  1. A comprehensive benefits package, including private medical care, life insurance, employee assistance program, and online social fund benefit platform.
  2. A Wellbeing Program, focused on promoting physical and mental health, and providing support for employees and their families.
  3. Ongoing professional trainings and qualification support, empowering you to grow and develop in your career.
  4. 24 days of occasional remote work from Poland during a calendar year, allowing you to maintain a healthy work-life balance.
  5. A Culture Celebration Day and a Community Service Day, encouraging cultural awareness and philanthropy within our organization.
Required Qualifications
  1. A BS/BA degree in a business, finance, or accounting-related concentration, or equivalent work experience.
  2. 2-3 years of Custody or Client Service experience, with a proven track record of delivering exceptional service.
  3. Excellent communication skills, both verbal and written, with the ability to build strong relationships with clients and internal teams.
  4. Able to effectively prioritize and resolve client needs, working under pressure to meet deadlines.
  5. Familiarity with Microsoft Office products and relevant internal technology solutions.
  6. Able to learn and utilize new technologies to research, analyze, and resolve client needs.

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