Network Support Specialist
1 miesiąc temu
F5 is committed to creating a better digital world. We empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Key Responsibilities of the EMEA Network Support Engineer Role
Resolving complex technical issues related to F5 products in a fast-paced environment.
Maintaining exceptional customer communication, including project status, plan-of-actions, and resolution steps.
Providing a world-class support experience for F5 customers and partners.
Collaborating with our tier three engineering services team to overcome technical challenges.
Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
Developing and maintaining solution articles to share technical expertise internally and externally.
Handling multiple cases and prioritizing tasks based on customer and business needs.
Following standards-based processes (as defined in our Quality Management System).
Continuing professional development through ongoing training on our products and related technologies.
Requirements of the F5 Network Support Engineer Role
Customer support experience with enterprise-level corporate customers in production environments.
Hands-on technical experience with LAN/WAN operations, network protocols, UNIX or Linux operating systems, and network hardware.
Solid grasp of TCP/IP protocols and the OSI model.
Understanding of packet captures using Wireshark.
Knowledge of DNS and HTTP protocol in detail.
Understanding of SSL/TLS handshake.
Experience in Network Security.
Ability to read, write, and speak English fluently, including technical concepts and terminology.
Ability to communicate technical information to customers with varying levels of technical knowledge.
Good analytical problem-solving abilities.
Attention to detail.
Nice to Have Skills for the F5 Network Support Engineer Role
Experience or ability to grow expertise in Public/Private Cloud technologies, NGINX, programming/scripting, containers, and/or automation.
Fluency in other languages.
Experience with F5 technologies.
About F5 Culture
Watch this video from our CEO to learn more about F5 culture.
Additional details on F5 culture can be found here.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
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