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System Operations Technician
1 tydzień temu
Why Work at Dun & Bradstreet?
We empower businesses to make smarter decisions by combining global data with local expertise. As a part of our team, you'll turn data into value for our clients.
Your Role in ECC Operations
You'll be responsible for monitoring and resolving incidents across our global production applications, ensuring seamless service delivery to our customers.
Your Key Responsibilities:
- Monitor application alerts and events to maintain system uptime.
- Implement ITIL incident and problem management processes to resolve issues efficiently.
- Collaborate with cross-functional teams to handle service incidents and requests.
- Support scheduled changes and proactive maintenance activities.
Requirements
- Bachelor's degree in Computer Science or related field, 2-4 years' industry experience.
- Valued certifications: A+, CCNA, MCP, Linux.
- Solid knowledge of Windows OS, Linux, HP UX, Big IP Load Balancers.
- Good understanding of operations procedures, security principles, and web-based services.
- Strong customer service and communication skills.
- Ability to multitask and prioritize with high attention to detail.
