Complaints Resolution Expert with German or French

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

The successful Candidate will have a university degree, preferably in Insurance, Economics, Finance, or a related field. They will also have relevant experience in complaints/claims/policies, excellent language skills in German or French (minimum B2 level), and good knowledge of MS Office.

Responsibilities:
  • Handle claims and requests in accordance with applicable country terms and regulations;
  • Monitor the status of claims, contacting customers and partners;
  • Suggest and implement changes to the claims process;
  • Conduct processes related to confirmation of coverage, policy changes, cancellations in accordance with applicable procedures and laws;
  • Provide high-quality customer service;
  • Manage correspondence with customers and business partners;
  • Liaise with repair shops and other third-party service providers for the company.

As a key member of our team, you will contribute to providing excellent customer service and support to our clients.



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