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Logistics Support Analyst
1 tydzień temu
We are seeking a Logistics Support Analyst to join our team at Kimberly-Clark. In this role, you will be responsible for taking responsibility of the Customers' logistics claims through Dispute Case Management tool, investigate the complaint, create credit or debit notes and returns, attaching the required approvals, liaising with stakeholders when required.
About the RoleYou will work closely with our internal teams to resolve complex customer issues efficiently. Your strong analytical skills and attention to detail will enable you to identify and resolve logistical issues quickly.
We are looking for an individual who is proactive and has excellent problem-solving skills. If you have experience in Customer-facing roles, Order To Cash, Supply Chain or related fields, we want to hear from you.
The successful candidate will be fluent in English and French with excellent written and verbal communication skills. A Master's degree or currently studying is preferred.
Key Responsibilities- Taking responsibility of the Customers' logistics claims through Dispute Case Management tool
- Investigating complaints and creating credit or debit notes and returns
- Liaising with stakeholders when required
- Developing and maintaining strong relationships with customers
- Providing exceptional customer service and support
