Lead Spanish Speaking IT Support Professional with Expertise in Visual Basic 6 and .NET

1 tydzień temu


Warszawa, Mazovia, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

Company Overview:

WIPRO IT SERVICES POLAND Sp. z o.o. is a leading global technology services company seeking a skilled Lead Spanish Speaking IT Support Professional to join our team.

About the Role:

We are looking for a highly experienced professional proficient in both English and Spanish who can relocate to Barcelona, Spain to take on a challenging technical role that will allow them to advance their career.

Main Responsibilities:

  • Work allocation and guidance to the Operate team (technical / process etc.).
  • Collaboration with Operate teams to identify and resolve issues with Local applications.
  • Vendor coordination in case of application issues and upgrades, including SLA / KPI management and reporting related to Operate services.
  • Timely communication with users, Country IT and Shared Country Lead regarding all aspects of the Operate services.
  • Ensuring provision of application and related business process specific input & assessment to support the Incident Management Team when drafting major outage communications to relevant business users.
  • Identification and implementation of service improvement opportunities.

Requirements:

  • Proficient in English and Spanish languages.
  • 5+ years of experience with Visual Basic 6, .Net, SQL Server.
  • Risk Management & Escalation handling experience.
  • Good Team Management and leadership skills.
  • Stockholder Management and reporting skills.
  • Strong ITIL Knowledge and process implementation experience required.
  • Disaster Recovery and Business continuity experience.

Benefits:

The successful candidate will have access to a range of benefits, including a Multisport Card.



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