Global Integration Specialist

4 tygodni temu

Warszawa, Mazovia, Polska awin Pełny etat

About the Role

We are seeking a skilled Global Integration Specialist to join our Technical Services department. As a key member of our team, you will play a crucial role in launching top brands onto our Network by providing high-level technical support during the integration process.

This is a fast-paced role that requires excellent communication skills and a keen eye for detail. You will be working closely with clients' marketing and technical teams to ensure the successful implementation of our bespoke online tracking technology in accordance with campaign specifications.

Key Responsibilities

  • Providing detailed and thorough technical integration support to clients launching onto the Network
  • Acting as a liaison between clients and our team to ensure seamless communication and issue resolution
  • Isolating errors quickly and providing feedback on possible solutions
  • Negotiating and objection handling below-standard setups that do not align with team targets
  • Contributing to the monthly Integration Team targets, which are incentivized on over-performance
  • Reviewing fellow team members' work for technical sign-off
  • Reporting technical issues/bugs with the platform and escalating as appropriate
  • Administering a knowledge base used internally and externally
  • Providing high-level training to internal colleagues
  • Testing new developments and features

Requirements

  • Fluency in Dutch and English (to C1+ level)
  • Strong analytical skills with the ability to see the bigger picture
  • Strong communication skills, ideally with customer service experience
  • Ability to understand web languages such as basic HTML, SQL, JavaScript, and ideally PHP
  • Familiarity with E-commerce platforms and their use
  • Strives to continually improve productivity and quality of work produced
  • Self-motivated and a self-starter
  • Understands the importance of processes and procedures and their application
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively as part of a work team

About Awin

Awin is a dynamic, social, and inclusive company that values diversity and inclusion. We are proud of our virtual 'Life @ Awin' hub, which brings our colleagues from across the globe together for various social activities. We welcome all backgrounds, identities, and experiences and are committed to creating a workplace that is inclusive and supportive.

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