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Customer Service Representative with German Fluency

2 tygodni temu

Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Job Overview:

TN Poland is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Łódź, Poland.

As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone, email, and web forms. You will work closely with the support team to ensure delivery of quality service on a consistent basis.

Key Responsibilities:

  • Deal with customer queries through calls, emails, and web forms
  • Ensure day-to-day service delivery targets are met
  • Accurately record all contact interactions on systems
  • Build sustainable relationships with customers and team members

Requirements:

  • C1 English skills + C1 German Language skills
  • Highly methodical with attention to detail
  • Excellent organisational skills
  • Confidence and ability to communicate clearly
  • PC and data entry skills

What We Offer:

  • Employee Assistance Program for employees and their families
  • An extra day off for voluntary activities
  • Possibility to work fully remotely
  • Access to Employee Network Groups
  • LuxMed medical healthcare and Generali group insurance