Aktualne oferty pracy związane z Global Support Leader - Wrocław, Województwo dolnośląskie - UNIT4 NV

  • Global Customer Experience Leader

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job OverviewWe are currently seeking a highly motivated and experienced GLOBAL CUSTOMER EXPERIENCE LEADER to join our team. The ideal candidate will have a proven track record of success in leading cross-functional teams and developing effective customer service strategies.About the PositionLeverage CRM and ERP systems (e.g., SAP, Salesforce) to optimize...

  • Global EHS Leader

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    About UsVolkswagen's in-house battery factory PowerCo and circular materials technology company Umicore unite their know-how in Ionway. As a dedicated battery materials producer, we make e-mobility affordable and accessible to all. Our mission is to accelerate the energy transition by producing high-quality cathode and precursor materials.Our VisionWe...

  • Global Reinsurance Support

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    As a Global Reinsurance Support specialist, you will play a vital role in supporting our global reinsurance business by performing technical accounting operational duties. Your key responsibilities will include reviewing and reconciling treaty/account statements for assigned markets/clients, processing original premium, premium adjustments, and claims data,...

  • Global Supply Chain Experience Leader

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Hays Poland Pełny etat

    At Hays Poland, we're seeking an experienced professional to fill the position of Global Supply Chain Experience Leader.Company OverviewWe are an international recruitment agency with a proven track record of connecting businesses with top talent. Our team is dedicated to providing exceptional service and delivering results-driven solutions.We39re looking...

  • Business Intelligence Leader

    20 godzin temu

    Wrocław, Województwo dolnośląskie, Polska PPG Global Business Services Poland Sp. z o.o. Pełny etat

    Role OverviewAs a Business Intelligence Leader at PPG Global Business Services Poland Sp. z o.o., you will play a critical role in driving business growth through data-driven insights. This is an excellent opportunity for a highly motivated individual with strong analytical skills to lead a regional team and further enable analytics, reporting, and financial...

  • Global Mobility Strategy Leader

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Merck Kgaa, Darmstadt, Germany Pełny etat

    At Merck KGaA, Darmstadt, Germany, we are seeking a seasoned professional to lead our global mobility strategy and operations.As the Head of Global Mobility, you will oversee the development and implementation of international mobility programs that support seamless employee transitions across 50+ countries. Your role will involve managing a team of 12...

  • Global Customer Support Representative

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska QIAGEN Gruppe Pełny etat

    Job OpportunityWe are excited to announce a new opportunity for a Global Customer Support Representative to join our team at QIAGEN Gruppe. As a key member of our customer support team, you will be responsible for providing exceptional service to our global customer base.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Technical Support Expert

    13 godzin temu

    Wrocław, Województwo dolnośląskie, Polska Rite NRG Pełny etat

    About the Role:Rite NRG is a dynamic outsourcing technology company that empowers businesses through innovative software solutions. As an IT Support Specialist, you will be part of a global leader in entertainment innovation, shaping the future of sound and visual experiences across multiple platforms.Your Key Responsibilities:Support local infrastructure,...

  • Global Operations Support Specialist

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska Just Eat Takeaway Pełny etat

    About Our CompanyAt Just Eat Takeaway.com, we're driven by a passion for innovation and a commitment to making daily life simpler. As a leading global online food delivery provider, our technological ecosystem connects millions of active customers with hundreds of thousands of partners across countries worldwide.We pride ourselves on a fun, fast-paced, and...

  • Global Key User Support

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska MAHLE Pełny etat

    Your Contribution:First and second level support for all SAP FI related incidents and system functionalitiesSupport for month-end closing errors or business process related questionsWork with process owners & business users on Finance process analysis and optimization requestsDevelop and perform local key user trainingsQuality assurance - analyse existing...

  • Process Excellence Leader

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska ZF Group Pełny etat

    Company Overview: The ZF Group is a global leader in the automotive industry, with a strong commitment to innovation and excellence. Our company culture values teamwork, open communication, and continuous improvement.

  • Global HR Processes

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska MAHLE Pełny etat

    Your ContributionSupport global and regional activities for daily operations of Global CoE for HR Processes & DigitalizationProvide administrative and technical support for the HR Operations Optimization projectResolve technical and process-related HR inquiriesMaintain and monitor the HR systemAlignment with different stakeholders internationally while...

  • Data Analytics Leader

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska PPG Global Business Services Poland Sp. z o.o. Pełny etat

    Job Summary">This is a high exposure role interfacing with senior management and offering growth opportunities both laterally and vertically.">About the Role">As an Operations Intelligence Manager, you will play a highly visible role throughout PPG's Global Operations department leading a regional team to further enable and enhance analytics, reporting, and...

  • Software Engineering Leader

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Capgemini Polska Pełny etat

    Company OverviewCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We strive to create a workplace where everyone can succeed and feel valued, committed to diversity and inclusion, ensuring fairness in all employment practices.

  • Global IT Project Manager

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska Atos SE Pełny etat

    Atos SE is a global leader in data-driven, trusted and sustainable digital transformation. We are currently looking for an experienced professional to take over the application management support together with a team of application managers for multiple tenants in a banking application.The selected individual will be responsible for managing and resolving...

  • Sustainable Infrastructure Leader

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska AB Volvo Pełny etat

    Are you passionate about making a positive impact on society? Do you want to work with cutting-edge technologies in a global team represented in more than 30 countries?We are looking for a leader who can drive the transformation of an industry at a global scale, leveraging new and emerging technologies to shape sustainable transport and infrastructure...

  • Global Services Leader

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Key ResponsibilitiesTeam Oversight: The Operations Manager will be responsible for monitoring the activities and performance of team members, particularly within the GBS, BPO, and PMO teams. This includes tracking the billability of all team members and ensuring they are effectively utilizing their time.Daily Touch Bases: The successful candidate will set up...

  • Product Development Leader

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Xebia sp. z o.o. Pełny etat

    About the JobWe are Xebia sp. z o.o., a global leader in developing digital solutions for various industries. We are looking for an experienced Product Development Leader to lead the migration of standalone applications onto Google Cloud Platform (GCP) and High-Performance Computing (HPC) environment for pharmaceutical clients.Key ResponsibilitiesLead...

  • Manager for Global Product Support

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Zscaler Pełny etat

    Zscaler's vision is to create a safe and enjoyable experience for enterprise users. Our pioneering AI-powered Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss.About the TeamWe are a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We...

  • Global Operations Optimization Leader

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Ionway Bv Pełny etat

    Our VisionAt Ionway Bv, we're committed to making e-mobility affordable and accessible to all. We're driven by a passion for sustainability and a desire to accelerate the energy transition. As an Integrated Business Planning Manager, you'll play a crucial role in shaping our vision for a sustainable future.You'll lead the design and implementation of...

Global Support Leader

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska UNIT4 NV Pełny etat

We empower organizations with innovative software solutions, enabling people to excel in their roles. As a key player in our Global Support team, you will lead the way in delivering exceptional customer experiences.

About the Role

The Global Head of Customer Support is a strategic leadership position that defines and executes a comprehensive support strategy. This includes proactive and reactive services, self-service optimization, and continuous customer experience enhancement.

Key Responsibilities

  • Strategic Leadership: Develop and implement a global customer support strategy aligned with business objectives.
  • Proactive Support Initiatives: Lead initiatives to anticipate customer needs, reduce issues, and improve overall satisfaction.
  • Self-Service Optimization: Drive initiatives to expand and enhance self-service capabilities.
  • Customer Experience Excellence: Ensure high standards for customer interactions across all support channels.
  • Cross-Functional Collaboration: Work with Product, Engineering, and Customer Success teams to align support initiatives with product updates.
  • Team Development & Performance: Build and lead a high-performing global support team.

Key Accountabilities

  • Customer Satisfaction (CSAT): Achieve and maintain high CSAT scores by optimizing support responsiveness and issue resolution.
  • First Contact Resolution (FCR) Rate: Improve the rate of first contact resolutions, reducing time-to-solve and increasing customer satisfaction.
  • Self-Service Utilization: Increase adoption of self-service resources, tracking usage metrics to ensure effectiveness and accessibility.
  • Response & Resolution Times: Consistently meet or exceed service level targets for response and resolution times across all support channels.

Qualifications

  • Bachelor's degree required; advanced degree preferred.
  • 10+ years of experience in customer support leadership roles, with a focus on global operations, ideally in a SaaS or technology environment.
  • Proven track record of building and leading a high-performing, customer-centric support organization.
  • Strong strategic and operational skills, with experience in self-service and AI-driven support solutions.
  • Data-driven approach with experience in tracking and analyzing key performance metrics to inform decision-making and continuous improvement.
About UNIT4 NV

At UNIT4 NV, we are committed to delivering enterprise software that enables great people experiences. We offer a culture built on trust, balance, talented colleagues, a commitment to sustainability, and a safe and inclusive working environment.