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Customer Support Representative

1 tydzień temu


Kraków, Lesser Poland AirHelp Pełny etat

AirHelp is a global leader in air travel assistance, and we're seeking a skilled Customer Support Representative to join our team. As a representative of our company, you'll be the first point of contact for customers experiencing flight disruptions.

Key Responsibilities:
  • Assess customer claims and provide timely, friendly responses via email, chat, and social media channels.
  • Utilize your legal knowledge to advise and assist air travelers.
Requirements:

We're looking for individuals who possess excellent communication skills in English and Arabic, both spoken and written. Experience working with targets is a plus. You should also be eager to learn about the airline industry and customer service.

  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.