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Support Expert

1 tydzień temu

Poznań, Greater Poland TN Poland Pełny etat

Job Overview

We are seeking a skilled and dedicated Support Specialist to join our team at Tellent. As a key member of our support team, you will provide exceptional customer service and technical support to our clients.

Your primary goal will be to deliver outstanding customer experiences by resolving inquiries and issues promptly and efficiently, while also identifying opportunities to improve our products and services. To achieve this, you must possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities.

About the Team

Our support team plays a crucial role in our organization's success, continuously interacting with our valued customers. We take pride in our CSAT (customer satisfaction score) of 97%, demonstrating the significant impact you can have as a Support Specialist.

Responsibilities

  1. Provide high-quality 1st line support through various channels, including ticketing systems, chats, and phone calls.
  2. Cultivate strong relationships with our customers, resolving issues, answering questions, and gathering feedback.
  3. Become a subject matter expert in Tellent, representing the voice of the customer and collaborating with other departments.
  4. Engage in side projects, contributing to the growth of yourself, the support team, and the company.
  5. Pursue opportunities for professional growth and development within the product team.

Qualifications

  • ~1 year of experience in a customer care/client-facing role.
  • Fluency in the English language (at least C1 level).
  • A customer-centric approach, empathizing with customers and striving to assist them.
  • Effective communication skills, conveying complex technical information simply.
  • Strong problem-solving skills, with prior technical experience being beneficial.
  • A collaborative attitude, prioritizing team success over personal interests.
  • A growth mindset, eager to learn and grow with the team.
  • Flexibility, comfortable in an environment that encourages experimentation.