Investor Services Manager

4 tygodni temu

Gdańsk, Pomerania, Polska HedgeServ Pełny etat

HedgeServ is a leading global fund administrator with a strong presence in the financial services industry. We provide a wide range of services to our clients, including risk management, portfolio management, and investor relations.

The Investor Services Manager will be responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ. This will include resolving investor transaction enquiries, ensuring accurate and timely reporting, and managing multiple client relationships.

Key Responsibilities:

  • Resolve investor transaction enquiries escalated by Supervisor or Administrator.
  • Ensure all aged items on TA bank reconciliations are resolved timely.
  • Review Investor Transactions and Redemption Payment Schedules.
  • Review and approve wire transfer payments.
  • Ensure investor reporting is provided accurately and timely as agreed with client.
  • Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
  • Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager.

HedgeServ operates a client-focused structure which provides a wide range of experience to all levels of employee. As such, the Investor Services Manager should be flexible and willing to adapt to changing requirements.

Our Requirements:

  • IT Literate
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively both within a team structure and individually
  • Strong inter-personal skills
  • Good initiative tempered with identifying when escalation is required
  • Strong systems, product and process knowledge
  • Reliable and Dependable
  • Approachable
  • Committed
  • Ability to positively influence team morale
  • Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level

What We Offer:

  • Premium Health Insurance
  • Life Insurance
  • Sports Club Membership
  • My Benefit – Cafeteria System
  • Competitive Salary
  • Active Sports and Social Committee
  • Professional environment with great development opportunities
  • Training and development in a wide variety of areas to ensure staff are constantly developing and progressing their skills
  • Tuition policy with study leave and generous payment of all related fees

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