ServiceNow AI Trainer

At Smith+Nephew, we're committed to creating innovative solutions that take the limits off living. As an AI Search Trainer, you'll play a crucial role in optimizing our AI search capabilities to deliver exceptional user experiences.

• Monitor AI Search Metrics: Regularly review and analyze AI search metrics to ensure optimal performance and take corrective actions as needed.
• Apply Result Improvement Rules: Develop and implement rules to improve the accuracy and relevance of AI search results, enhancing user experience.
• Manage Search Profiles: Efficiently manage search profiles for various ServiceNow applications to facilitate smooth and accurate searching capabilities.
• Develop Domain-Specific Vocabulary: Create and maintain a domain-specific vocabulary to enhance search recall and precision, aligning with user needs and industry standards.
• Synonyms and Stop Words: Develop dictionaries for synonyms, including acronyms, and manage stop words to refine search results and improve overall search performance.
• Review Content Titles: Regularly review and optimize titles, short descriptions, and meta tags of articles and catalog items to enhance search effectiveness, especially for underperforming queries.
• Evolve Typo-Handling: Continuously update the typo-handling dictionary to accommodate common misspellings, ensuring robust search tolerance and user satisfaction.
• Ensure Compatibility: Monitor and ensure that AI Search remains compatible with ServiceNow releases and internal development changes, maintaining seamless functionality.
• Training and Support: Provide training and ongoing support to users, guiding them on best practices for utilizing AI Search effectively within the ServiceNow platform.

• Experience in ServiceNow AI Search and its integration within the ServiceNow platform.
• Knowledge of natural language processing (NLP) and AI search algorithms.
• Familiarity with ServiceNow modules such as ITSM, AI Search, Agent Assist, Now Mobile, and Service Hub.
• Ability to develop and maintain domain-specific vocabularies and dictionaries.
• Ability to analyze complex systems, identify potential issues, and propose effective solutions.
• Strong verbal and written communication skills to collaborate with stakeholders, document processes, and report findings.

• Annual bonus
• Life insurance
• Company stock saving plan
• Paid volunteering hours
• Flexible approach
• Private health care with dental care package
• Multisport card/my benefit platform
• Hands-On, Team-Customized training
• Subsidies for language classes, certifications, and postgraduate studies
• Referral bonus
• Recognition program
• Mentoring program