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Software Support Engineer
1 miesiąc temu
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services, and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
As a DevOps Engineer for our EMEA Software, Solutions, and Services function, you will join a small, flexible, and agile team focused on continuous technical support and service delivery to our utility customers in Europe as well as worldwide. The primary location is Katowice, Poland, or Prague/Ostrava, Czech Republic.
As an engineer for system software (head-end systems for advanced energy metering solutions for industrial customers, B2B), you will provide in-depth analysis, resolution of operational issues, software upgrades/migrations, and development services. You will act as an interface between customer service teams, sales engineers, and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products. Together with the team, you will provide support for software development and release teams ensuring that testing and development environments are used efficiently. You will also manage deployment environments and support testing activities.
About the Role
- Develop, build, test, and integrate Landis+Gyr software solutions into our industrial customers' critical infrastructure, both on-premise and cloud-based (Google).
- Be responsible for providing high-quality customer service through close collaboration with other internal stakeholders (product management, R&D, project delivery team, etc.).
- Resolve known and unknown problems with the best ability, focus on root-cause analysis to resolve a problem, and escalate to more senior members of the team as appropriate.
- Provide information regarding customer incidents to R&D to be able to initiate problem resolution.
- Use remote access systems for investigation and troubleshooting on customer consent.
- Propose workarounds, technical notes, and knowledge articles.
About You
- You possess a technical degree/education, e.g., Technician, BSc, or equivalent.
- You have at least 4 years' experience working on the software engineering or technical services and support, and desirably in the Build Management/Release Management/Extensions Development/SW Solutions implementation in Customer environment.
- In addition, you have experience in working with at least some of the following technologies and scripting languages: Gitlab, Kubernetes, Docker, Python, Shell Scripting, .NET, or SQL (Oracle/PostgreSQL).
- The knowledge of working with DevOps in Cloud would be an added value.
- You are analytical and service-oriented, and you have problem-solving skills.
- It is essential that you have the ability to learn and adapt new things easily. As we operate in a truly international environment, you need to have knowledge of spoken and written English in addition to ideally native/proficient Polish, Czech, or Slovak language skills.
- To be successful on the job, you are able to determine the source of a problem and find an effective solution, you have a hands-on and customer-focused approach, strong communication and presentation skills, and the passion for sustainability and eagerness to contribute to our mission to help the world manage energy better.
Why Join Us:
- Be part of a global industry leader at the forefront of energy management solutions.
- Join an international team dedicated to maintaining the highest standards of security and security compliance.
- Join a community where we respect each other, have open discussions, and cooperate with talented professionals around the world, be inspired, and develop yourself.
- Enjoy a flexible work environment with a benefits package that includes 26 days to recharge, other leaves as per the local labor law, LuxMed health coverage, free English lessons, yearly bonus, unlimited access to Online Learning platforms, Employee Share Purchase Plan, and more...
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey toward a greener tomorrow.
