Process Improvement Lead Job

1 tydzień temu


Kraków, Lesser Poland Capgemini Pełny etat
Job Description:

We are seeking an experienced Process Improvement Lead to join our team. As a key member of our organization, you will be responsible for driving process improvements, increasing efficiency, and enhancing customer satisfaction.

Your primary focus will be on analyzing operational data, identifying areas for improvement, and implementing corrective actions. You will also be responsible for ensuring compliance with quality standards and regulatory requirements.

Main Responsibilities:
  • Drive process improvements to increase efficiency, enhance customer satisfaction, and reduce costs.
  • Analysis of operational data to identify trends, opportunities for improvement, and potential risks.
  • Implementation of corrective actions to address identified issues and ensure compliance with quality standards.
  • Leadership of cross-functional teams to achieve process improvements and increase efficiency.
Requirements:
  • At least 6 years of experience in a contact center or customer service environment.
  • Proven track record of driving process improvements, increasing efficiency, and enhancing customer satisfaction.
  • Strong analytical skills with ability to analyze complex data sets and identify trends.
  • Excellent communication skills with ability to effectively communicate with stakeholders at all levels.
  • Bachelor's degree in a relevant field such as business administration, operations management, or quality assurance.

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