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Cloud Network Solutions Specialist

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Overview

We are seeking a highly skilled Cloud Network Solutions Specialist to join our team in Warsaw. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, ensuring their F5 products are running smoothly and efficiently.

About the Role

In this role, you will work closely with our clients, understanding their network infrastructure and identifying solutions to optimize performance and security. Your expertise in LAN/WAN operations, TCP/IP protocols, and UNIX/Linux operating systems will enable you to troubleshoot complex issues and provide effective support.

  • Providing level 2 technical support for F5 products, including troubleshooting hardware and software issues.
  • Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
  • Collaborating with our tier three engineering services team to overcome technical challenges.
  • Building strong working relationships with peers, partnering with engineers, managers, and related departments.

To succeed in this role, you should possess excellent problem-solving skills, a solid grasp of technical concepts, and the ability to communicate effectively with customers. Experience with F5 technologies is a plus.