Business Process Optimization Expert

5 dni temu


Wrocław, Województwo dolnośląskie, Polska MAHLE GmbH Pełny etat
About MAHLE GmbH

We are a global company with a strong presence in 29 countries. Our mission is to develop innovative solutions for climate-neutral mobility of tomorrow.

We have 72,500 employees and generated sales of just under EUR 13 billion in 2023. We are passionate about creating sustainable products and services.

Job Description

This is an exciting opportunity to join our team as a Business Process Optimization Expert. In this role, you will be responsible for defining and documenting all e-commerce processes at MAHLE.

You will collaborate with our IT team and customers' IT team to ensure that electronic order management systems work properly. You will also document Dispute Management processes and own key performance indicators (KPIs) such as Amazon penalties and claims.

  • Responsible for defining and documenting all e-commerce processes
  • Collaborating with MAHLE IT and customers' IT team to ensure that electronic order management systems such as TecCom and EDI are working properly
  • Documenting the Dispute Management processes, both internal (DCM) as well as external (Amazon Vendor Central) and ownership of KPI: Amazon penalties and claims
Key Responsibilities

As a Business Process Optimization Expert, your key responsibilities will include:

  1. Gaining thorough understanding of Amazon processes including reasons for chargebacks, penalties, shortage claims
  2. Implementing a process to dispute claims in a timely manner
  3. Creating visual flowcharts and step-by-step instructions of order management processes
  4. Creating IT specification documents for MAHLE IT to request for new features to further optimize e-commerce processes
Requirements

To succeed in this role, you will need:

  • Very good English skills, written and spoken
  • Experience in online marketing with a good understanding of the processes involved
  • Knowledge of Amazon processes would be advantageous
  • Process optimization skills
  • Good communication skills and ability to build strong business relationships within the company
  • Ability to solve problems, to work within deadlines with a high attention to detail, and to work independently in a fast-paced, dynamic environment
Benefits

We offer an attractive salary package, private medical care, Multisport, group insurance, and a flexible work schedule. You will also have the opportunity to work with a well-known brand in the Automotive industry and contribute to designing the mobility of the future.



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