Operations Research Analyst

2 tygodni temu


Kraków, Lesser Poland TTEC Pełny etat

About the Position: We're seeking a highly skilled Data Analyst to join our team at TTEC. As a key member of our global team, you will be responsible for analyzing and interpreting complex data sets to drive business growth and improvement.

  • Your Main Responsibilities:
  • Create detailed reports using Excel and Power BI to highlight trends and discrepancies in program operation.
  • Analyze large datasets to identify potential errors and prepare actionable insights for stakeholders.
  • Develop process improvement initiatives across various teams, including reporting, dashboard development, feedback delivery, absence management, and performance management.
  • Collaborate with operations and clients to deliver high-quality data-driven solutions.

Requirements:

  • Proficiency in MS Excel, SQL, and statistical software packages (Excel, SPSS, SAS).
  • Strong analytical skills with attention to detail and accuracy.
  • Able to work efficiently across global time zones and take initiative in solving complex issues.
  • Excellent written and spoken English communication skills.


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