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Resolution Expert

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat
Job Summary

We are seeking a highly motivated and experienced individual to join our team as a Resolution Expert - Customer Support.

In this role, you will be responsible for providing exceptional customer support by resolving complaints and issues in a timely and professional manner.

  1. Key Responsibilities:
  2. Respond to customer inquiries and resolve complaints in a timely and professional manner.
  3. Collaborate with internal stakeholders to identify and implement process improvements.
  4. Develop and maintain relationships with customers to build trust and credibility.
  5. Analyze data to identify trends and areas for improvement in customer issue resolution.

Requirements

To succeed in this role, you will need:

  1. Excellent communication skills to effectively communicate with customers and internal stakeholders.
  2. Proven problem-solving skills to resolve complex customer issues.
  3. Knowledge of customer service processes and systems – SAP and Salesforce (nice to have).
  4. Ability to work in a fast-paced environment with multiple priorities and deadlines.

Benefits

We offer a comprehensive benefits package, including private medical care, life insurance, retirement scheme, and opportunities for professional development and growth.

Our company values diversity and inclusion, and we welcome applicants from all backgrounds.