Senior CX Research and Insights Manager
4 dni temu
About the Position
We're seeking a highly skilled Senior CX Research and Insights Manager to join our team at Equinix, Inc. As a Senior CX Research and Insights Manager, you will be responsible for leading customer experience research initiatives, analyzing data, and presenting findings to stakeholders.
Your Key Responsibilities:- Develop and execute research programs using various methodologies, including passive listening, surveys, interviews, and focus groups.
- Analyze data to identify trends, opportunities, and actionable insights.
- Present findings and recommendations to stakeholders, driving decision-making and fostering a customer-centric culture.
- Collaborate with cross-functional teams to integrate research insights into decision making and strategic initiatives.
- Proven years of experience in customer experience research, market research, or a related field, preferably in the B2B industry.
- Strong knowledge of research methodologies and data analysis techniques.
- Proficiency in research tools and Customer Experience Management software (e.g., Qualtrics).
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Exceptional communication, storytelling, and presentation skills, with the ability to convey complex information clearly.
- Ability to work collaboratively in a fast-paced, multi-functional environment.
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