Senior CX Research and Insights Manager

4 dni temu


Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

About the Position

We're seeking a highly skilled Senior CX Research and Insights Manager to join our team at Equinix, Inc. As a Senior CX Research and Insights Manager, you will be responsible for leading customer experience research initiatives, analyzing data, and presenting findings to stakeholders.

Your Key Responsibilities:
  1. Develop and execute research programs using various methodologies, including passive listening, surveys, interviews, and focus groups.
  2. Analyze data to identify trends, opportunities, and actionable insights.
  3. Present findings and recommendations to stakeholders, driving decision-making and fostering a customer-centric culture.
  4. Collaborate with cross-functional teams to integrate research insights into decision making and strategic initiatives.
What We Look For:
  • Proven years of experience in customer experience research, market research, or a related field, preferably in the B2B industry.
  • Strong knowledge of research methodologies and data analysis techniques.
  • Proficiency in research tools and Customer Experience Management software (e.g., Qualtrics).
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Exceptional communication, storytelling, and presentation skills, with the ability to convey complex information clearly.
  • Ability to work collaboratively in a fast-paced, multi-functional environment.

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