Technical Operations Coordinator
6 dni temu
ThunderSoft Europe is looking for an IT professional to manage IT infrastructure in the Warsaw office and Northeast Europe, including server operations, computer room setup, wiring, and equipment maintenance.
Main Responsibilities- IT Infrastructure Maintenance: Guarantee smooth operation of all IT systems and infrastructure.
- Global Technical Support: Offer expert technical assistance to global users, adhering to ITSM systems and ITIL processes, and resolve network issues quickly to minimize downtime.
- Knowledge Base Development: Create detailed technical documentation, build an IT knowledge base, and standardize IT services to promote efficient knowledge sharing and collaboration within the team.
- Bachelor's degree or higher in Computer Science or a related field;
- At least 2 years of experience in overseas office network construction and desktop support services;
- Proficiency in computer networking concepts;
- Familiarity with prominent router, switch, firewall, and server product technologies; Cisco CCNA/CCNP or other vendor-related certifications are highly desirable;
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