Senior Document Management Specialist
3 dni temu
Job Description:
We are seeking a highly skilled Senior Document Management Specialist to join our team at emagine Polska. As a key member of our support team, you will be responsible for ensuring the smooth operation and optimal performance of our Archiving & Document Management solutions.
Key Responsibilities:
- Service Operation: Assist employees in selecting the best Archiving & Document Management solution for their needs, manage non-standard service requests, oversee user accounts and licenses, and maintain accurate system configurations and documentation.
- Support and Training: Provide training and guidance to employees on Archiving & Document Management tools, develop and maintain user guides, training materials, and knowledge base articles.
- Process Improvement: Identify opportunities for process improvement and automation, contribute to transformation projects by applying technical expertise in Archiving & Document Management solutions, and analyze recurring incidents to identify root causes and implement corrective measures.
Requirements:
- Technical Expertise: Strong experience in Archiving & Document Management systems (AODocs, Google Drive, SharePoint), familiarity with user support, troubleshooting, and IT service management (ITSM) processes.
- Collaboration and Communication: Excellent communication and training skills, ability to collaborate with internal teams and external service providers, and an analytical mindset to identify trends and optimize service performance.
About Us:
emagine Polska is a dynamic and innovative company that values excellence and customer satisfaction. We offer a unique opportunity to work on cutting-edge projects and collaborate with a talented team of professionals.
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