Digital Transformation Lead

7 dni temu


Warszawa, Mazovia, Polska Michael Page Pełny etat

**About the Role**

As a Digital Transformation Lead at Michael Page, you will play a crucial part in driving our customer service division forward. We are seeking an experienced project manager with a strong background in AI, chatbots, and automation to lead our digital transformation efforts.

**Key Responsibilities**

  • Drive the implementation of AI, chatbots, CRM, and automation tools to optimize customer service processes
  • Manage the global rollout of new digital solutions in collaboration with IT and customer service teams
  • Identify areas for improvement and implement automation tools such as RPA and self-service portals
  • Work closely with key stakeholders to align digital initiatives with business needs and drive innovation
  • Define and track KPIs, analyze project impact, and ensure continuous improvements
  • Create data-driven proposals to support new technology investments and enhance customer experience

**Requirements**

  • At least 5 years of experience in project management within customer service / process automation
  • Strong knowledge of AI, chatbots, CRM, RPA
  • Experience in process analysis and technology implementation
  • Proficiency in Agile, Prince2, or PMP methodologies
  • Fluent English (German is a plus)


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