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Multilingual Telecommunications Expert
1 tydzień temu
Job Summary:
The Multilingual Telecommunications Expert will provide expert support to customers across multiple languages, ensuring seamless communication and customer satisfaction.
Key Responsibilities:
- Deliver top-notch support via phone, email, or chat to customers with telecommunications-related issues.
- Provide technical assistance for telecommunications services, guaranteeing customer satisfaction.
- Address contract and billing inquiries thoroughly and efficiently.
- Manage customer complaints, showcasing empathy and professionalism.
- Serve both B2B and B2C clients on inbound calls as first and second line support.
- Engage in outbound calls for administrative tasks, such as gathering feedback or late payment follow-ups.
Requirements:
- A service-oriented mindset, focusing on customer satisfaction.
- Fluency in Swedish, Norwegian, Danish, Finnish (C1 level), and English (B2).
- Excellent communication skills, including active listening.
- Administrative and technical knowledge.
- Ability to communicate complex information clearly and concisely.
- Minimum 6 months of experience in customer-facing roles.
- Capacity to perform soft selling and upselling.
Nice to Have:
- Experience with CRM systems.
Our Benefits:
- An inclusive work environment, promoting diversity and equality.
- Ongoing training and development opportunities to enhance your skills.
- Regular team-building activities to foster collaboration and camaraderie.
- Support from experienced team leaders throughout your journey.
- A contract of employment or mandate agreement.
Location: Warsaw office - Al. Solidarności 171, Building B-3rd Floor
Language Requirements: Danish, English, Finnish, Norwegian, Swedish
Time Type: Full-time position
