IT Support Specialist
2 tygodni temu
Wipro, a leading IT consulting company, is seeking an experienced IT Support Specialist to join their team in Switzerland. As a key member of the service desk team, you will be responsible for providing technical support to clients via phone, email, and chat.
The ideal candidate will have experience in IT support in a global organization and proficiency in Polish and one additional language. Strong interpersonal skills and knowledge of customer services are also essential.
Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Maintain a high degree of customer service and adhere to all service management principles
- Support both calls and chats within standard working hours and meet required SLA of speed to answer and abandoned
Requirements:
- Experience in IT support in a global organization
- Polish + 1 additional Language (Portuguese, French, German, Italian, Dutch)
- 1+ experience in Service Desk or similar role
- Knowledge of customer services and managing phone calls/chats with customers
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