Senior Manager ERP Systems

4 dni temu


Kraków, Lesser Poland myGwork - LGBTQ+ Business Community Pełny etat
Key Responsibilities
  • Serve as the primary liaison between ERP applications and stakeholders to ensure smooth day-to-day IT operations.
  • Collaborate with other IT operational leaders to harmonize and evolve operational capabilities.
  • Deliver quality services in alignment with the Enterprise Applications IT Operations roadmap and identify continuous improvement opportunities.
  • Lead L1 and L2 operations teams, responsible for Change, Incident, Problem, and Critical Incident management, Disaster Recovery, and detailed documentation for ERP portfolio.

You will also be responsible for overseeing tickets and escalations, responding to critical systems events and outages, and driving activities based on priority and SLA's. Additionally, you will monitor uptime and performance, collaborate to address performance optimization opportunities, and look at opportunities to innovate and modernize using technologies like Chatbots and AI.


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