Infrastructure Engineering Support Professional

5 dni temu

Kraków, Lesser Poland TN Poland Pełny etat
About the Position

We are seeking a highly skilled Technical Support Engineer to join our team in Poland. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients and ensuring their successful adoption of our software solutions.

Key Responsibilities:
  • Resolving users' application questions or problems in software configurations/setup, product functionality, and bugs/enhancements.
  • Encouraging engagement of users, partners, and colleagues in Bentley forums and communities.
  • Enabling successful user outcomes through proactive support.
  • Building strong relationships with users to become trusted advisors.
  • Identifying consumption gaps in products and conveying user feedback to the product development team.
  • Focusing on the adoption of relevant features of the product set.
  • Identifying and sharing relevant content with the wider user community.
  • Serving as primary support liaison between the company and user for urgent support issues.
About the Benefits

As a Technical Support Engineer at Bentley Systems, you will enjoy a range of benefits, including competitive salary, opportunities for career growth, and a supportive and collaborative work environment.

What You Bring to The Team:
  • Experience with CAD, modeling, rendering software is required.
  • Degree in Geospatial technology, Geography/Cartography/GIS or Mechanical/Civil Engineering area.
  • Interoperability with various commercial software applications; Bentley, ESRI, FME, etc.
  • Knowledge of spatial database technology; Oracle, SQL Server, Geodatabase, PostgreSQL/PostGIS.
  • Knowledge of geodesy, coordinate systems, datums, and ellipsoids.
  • Fluent English plus German with the ability to convey complex technical details.
  • Ability to resolve technical issues via Community interactions (forums), telephone, e-mail, and Internet chat support.
  • Strong technical writing skills to create high-quality knowledge content to enable user self-service.
  • A level of technical knowledge in Windows operating systems and Microsoft Office.
  • Ability to understand the user's environment to offer the most effective workflow.
  • Must be self-motivated and proactive, possessing a strong desire to learn.

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