Aktualne oferty pracy związane z Operations Director - Wrocław, Województwo dolnośląskie - Tomasz Rutkowski Solo Law Firm
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Operations Director
2 tygodni temu
Job Description:
Company OverviewTomasz Rutkowski Solo Law Firm is a leading law firm that prides itself on providing exceptional legal services to its clients. Our team of experts works tirelessly to ensure that our clients receive the best possible outcome in their cases.
Salary and BenefitsWe offer a competitive salary and benefits package to our employees. Our benefits include health insurance, retirement plans, and paid time off.
Job Responsibilities- Team Oversight: Monitor the activities and performance of team members, particularly within the GBS, BPO, and PMO teams.
- Daily Touch Bases: Set up and lead daily/weekly/monthly touch base meetings to engage with team members, assess their workload, and ensure they are effectively utilising their time.
- Performance Management: Analyse team output and individual performance metrics to identify trends, areas for improvement, and training needs.
- Collaboration with Leadership: Work closely with senior management to align team activities with company goals and objectives.
- Process Improvement: Identify opportunities for process improvements within GBS, BPO, and PMO operations to enhance efficiency and service delivery.
Keys to Success:
- Proven experience in operations management, preferably in a GBS or Shared Services environment.
- Strong understanding of BPO processes and project management principles.
- Excellent interpersonal and communication skills to effectively engage with team members and leadership.
- Ability to manage multiple priorities and work under pressure in a fast-paced environment.
- Proficient in technology and project management tools, with a strong aptitude for data analysis.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Comfortable working remotely and leading a distributed team.
