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Application Support Expert
1 tydzień temu
As a key member of our team, you will be responsible for providing top-notch support to our customers. This involves resolving IT and business application-related queries in a professional, efficient, and effective manner.
Key Responsibilities- Liaise with colleagues and R&D teams to progress issues through to conclusion.
- Investigate, process, and document application defects passed to the Application Support team.
- Proactively highlight potential escalation risks with your Team Leader and coordinate additional resource requirements as needed.
- Handle customer escalations, taking ownership of complex issues and keeping customers updated on progress.
- Strong communication skills and fluency in English.
- Knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
- Exceptional customer-facing skills, including the ability to implement exceptional customer service concepts.
- Able to work independently and as part of a team, using initiative to manage time effectively and meet deadlines.
This role offers a unique opportunity to grow with our company, which is committed to delivering enterprise software for a great people experience. Join us and discover a culture built on trust, balance, and talented colleagues who can inspire and motivate you.
