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IT Systems Support Professional

2 tygodni temu

Gdańsk, Pomerania, Polska HedgeServ Limited Pełny etat

**Job Summary**

HedgeServ Limited is seeking a skilled IT Systems Support Professional to join our global support organization. The ideal candidate will possess excellent technical skills and the ability to provide timely and valuable technical assistance on IT systems across a diverse portfolio of technical services.

The successful candidate will troubleshoot, configure, and deploy devices, conduct daily support activities, and provide an optimal customer service experience with every interaction. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and ticketing system
  • Document all information related to service and incident requests
  • Assist in keeping IT support process documents up-to-date
  • Establish and follow assigned priorities based on business and operational needs
  • Support user community with installation and configuration of IT equipment
  • Basic troubleshooting of network and voice infrastructure
  • Identify and appropriately use defined escalation processes for requests that require further technical investigation
  • Support creation of standard operating procedures (SOP) to promote consistency across various layers of services offered

Requirements:

  • Bachelor's degree in technology and work experience in related field
  • A minimum of 1 year experience supporting Windows and Apple operating environments
  • Experience with Office 365 suite required
  • Proficiency in dealing with a variety of computer systems/applications required
  • Be self-motivated and have the ability to work on their own as well as part of a team