Solution Architect

Solution Architect - Customer Care page is loaded## Solution Architect - Customer Carelocations: POL - Wroclawtime type: Full timeposted on: Posted Todayjob requisition id: R86128**Life. Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living.### As a Solution Architect – Customer Care, you’ll be at the forefront of transforming how we serve our customers. You’ll design and implement end-to-end solutions that support Order to Cash (O2C) processes in a global contact centre environment. Your work will span the integration of Salesforce Service Cloud, SAP S/4HANA, SAP CPI, EDI platforms and ESKER, enabling real-time data exchange and automation through robust API strategies.You’ll lead the development and support of interfaces using technologies such as IDOC, iFlows, RFC, Proxy, EDI, JDBC and BAPI. You’ll also ensure high availability and performance of contact centre applications, integrating CTI, IVR, chatbots and omnichannel platforms with CRM and ERP systems. Working closely with business analysts, developers and IT teams, you’ll provide architectural governance, troubleshoot integration issues and support post-go-live activities. Your role will be pivotal in simplifying our IT landscape and driving business value through technology adoption.### Success in this role means combining deep technical expertise with strategic thinking and strong collaboration. You’ll be a trusted partner across teams, driving innovation and delivering high-quality solutions that enhance customer experience.* A bachelor’s or master’s degree in Computer Science, Information Systems or a related field, with 10+ years of IT experience and at least 5 years in a Solution Architect role* Strong knowledge of SAP S/4HANA, SAP CPI, SAP PI/PO, Salesforce CRM (Service Cloud, Experience Cloud), EDI standards (X12, EDIFACT), ESKER, and integration technologies including REST/SOAP APIs and middleware platforms* Experience with contact centre technologies such as CTI, IVR, omnichannel platforms and Voice of Customer tools, with a clear understanding of customer service workflows and KPIs* Preferred certifications such as Salesforce Service Cloud Consultant, SAP Integration Associate or TOGAF, and familiarity with cloud platforms (AWS, Azure) and microservices architecture***You. Unlimited.*** ***We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.*** **Inclusion & Belonging:** Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our on our website **Your Future:** Generous annual bonus, life insurance, Save As You Earn share options. **Work/Life Balance:** Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities **Your Wellbeing:** Private Health and Dental plans, multisport card/my benefit platform and much more. **Flexibility:** Hybrid Working Model (For most professional roles). **Training:** Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studiesStay connected by joining our .We're more than just a company - we're a community Follow us on to see how we support and empower our employees and patients every day. Check us out on for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.#J-18808-Ljbffr