Client Delivery Director

Client Delivery Director - Cracow, Poland 2 days ago – Be among the first 25 applicants. Job Description We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institutions, FinTech, money service businesses, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting‑edge technology tools, and industry‑leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day‑to‑day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject‑matter experts is the industry's largest group of full‑time compliance professionals. Together with our clients, we are reimagining compliance. About The Position As a Director in our Financial Crime Compliance Managed Services group, you will exercise leadership and strategic direction over client projects, while supporting the growth of AMLRS’ business and people. The successful candidate should possess strong working knowledge and understanding of Anti‑Money Laundering (“AML”) regulatory requirements and industry best practices to direct teams to produce high‑quality deliverables for clients on projects; and possess the ability to lead the development of new methodologies and approaches to address client needs. The Director should understand and have the ability to work in an agile, dynamic environment and be able to exercise governance and oversight on multiple AML/financial crime projects. This role requires collaboration with cross‑jurisdictional teams and requires the ability to exercise sound judgment and AML knowledge to manage risk and ensure that product deliverables are executed with a high level of quality within project timelines. Primary Responsibilities Lead financial crime engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract. Set the tone for quality standards and issue escalation and management on the engagement. Serve as a point of contact for issues escalated by the Manager and Senior Managers on the engagement and ensure prompt resolution of potential issues while managing client expectations. Define and review KPI/KRI/dashboard reports needed to effectively manage risks on the engagement. Define and review all pertinent client deliverables prior to submission to the client. Attend key client meetings and ensure that internal and external meetings are attended by the appropriate AMLRS team members. Oversee the engagement leverage model to ensure that it is continuously assessed and adequate to meet the needs of the client; consider and elevate any contractual amendments required to maintain sound operation and execution of the engagement. Ensure that Senior Managers on the engagement exercise appropriate oversight and management over time reporting by all members of the engagement team. Ensure that client billing is completed timely and correctly and approve invoices in a timely manner. Work with Senior Managers on the engagement to ensure that performance reviews are completed appropriately and timely. Client Relationship Management Leverage knowledge and experience to help identify new client opportunities (through client interaction and governance and oversight of the engagement team) and discuss with