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Senior Engineer/Support Engineer

7 dni temu

Wrocław, Polska Fudo Security Pełny etat
Fudo Security is a leader in the IT security industry creating products for secure remote access. We work together every day to deliver value and quality to our customers. For sure you know most of our clients, as they are the biggest and well-known companies on Polish and international markets. We are the first Polish company which was listed in the Gartner’s Magic Quadrant for the PAM industry Cybersecurity Excellence Awards, InfoSec Awards and others. We are always focused on the quality of our product and ensuring it meets the security needs of our clients. As a #cybersecurity company we’re #constantly setting trends on the market. Senior Tech Support Engineer
Warsaw, Poland/remote work 

Fudo has been successfully working in the IT security industry creating tools for monitoring and privileged access management. We bring passionate people in our professional space and work together every day to deliver value and quality to our users. Join Our Technical Support Team

Are you an experienced IT engineer looking for a new challenge in a fast-growing, international environment? Do you thrive in solving complex technical issues, supporting enterprise clients, and working with cutting-edge cybersecurity solutions? What does our Tech support do?

Our Technical Support Team plays a crucial role in ensuring our clients receive top-notch post-sales support. From assisting with product implementation to troubleshooting daily technical challenges, our team directly contributes to the success and growth of our Fudo Enterprise solution.

We are looking for two highly skilled engineers:
A client-facing technical expert focused on troubleshooting and support.
A technical support engineer with expertise in training, responsible for designing and delivering technical training programs for our partners and customers.

Documented minimum of 6 years of experience in IT engineering or technical support, including:
Unix/Linux System Administration (preferably FreeBSD) from the command line.
Service Administration in Unix/Linux environments (web servers, applications, logs, etc.).
Network Administration: IPv4 addressing, VLANs, routing and the OSI model.
Diagnosing performance issues across systems, networks, and hardware.
Writing complex SQL queries.
Analyzing database logs.
Hardware Management:
Handling hardware RAID, IPMI/BMC.
Experience in working in a technical support environment.
Fluent Polish.
Fluent English - essential for working with international clients.

Experience in Windows Server Administration (Active Directory, ADFS, DNS, GPO, etc.).
Knowledge of System and Network Security Best Practices.
Familiarity with Python.
Familiarity with Jira, Confluence environments.
Familiarity with SCRUM, ITIL methodologies.
Awareness of IT security issues.
Proficiency in German or a CIS regional language, such as Ukrainian or Russian.
Experience in developing and delivering technical training materials, workshops, or certification programs.

Providing technical support: 
Working closely with Development and QA teams to identify and resolve complex issues.
Supporting deployment and integration into customer environments.
Developing training programs, workshops, and knowledge-sharing sessions for partners and customers.

The possibility to work on a unique product with international outreach.
Preferably hybrid work with one day in the office in Warsaw. 
Flexible working hours. 
Cooperation in the form of contract of employment or B2B contract.