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Senior Tech Support Engineer

1 tydzień temu

Wrocław, Polska Fudo Security Pełny etat

Fudo Security is a leader in the IT security industry creating products for secure remote access. We pride ourselves in our passionate people, and our professional space. We work together every day to deliver value and quality to our customers. Passion, enthusiasm and achieving results is part of our work culture. We have offices in two locations: one in Silicon Valley and second in Warsaw. Fudo has hundreds of clients in 30 countries all over the world. For sure you know most of our clients, as they are the biggest and well-known companies on Polish and international markets. We are the first Polish company which was listed in the Gartner’s Magic Quadrant for the PAM industry We’ve been appreciated many times and have received many awards - e.g. Cybersecurity Excellence Awards, InfoSec Awards and others. We are always focused on the quality of our product and ensuring it meets the security needs of our clients. As a #cybersecurity company we’re #constantly setting trends on the market. We introduce new products to the market and focus on growth. Staying safe in the cyber world with #FudoSquad is a very rewarding and challenging experience

Currently we are looking for : 

Senior Tech Support Engineer

location: Warsaw, Poland/remote work 

What do we do?

Fudo has been successfully working in the IT security industry creating tools for monitoring and privileged access management. We bring passionate people in our professional space and work together every day to deliver value and quality to our users. Passion, enthusiasm and result-orientation are part of our work culture.

Join Our Technical Support Team

Are you an experienced IT engineer looking for a new challenge in a fast-growing, international environment? Do you thrive in solving complex technical issues, supporting enterprise clients, and working with cutting-edge cybersecurity solutions? If so, we have an exciting opportunity for you

What does our Tech support do?

Our Technical Support Team plays a crucial role in ensuring our clients receive top-notch post-sales support. From assisting with product implementation to troubleshooting daily technical challenges, our team directly contributes to the success and growth of our Fudo Enterprise solution.

We are looking for two highly skilled engineers:

  • A client-facing technical expert focused on troubleshooting and support.
  • A technical support engineer with expertise in training, responsible for designing and delivering technical training programs for our partners and customers.

What is important for us?

  • Documented minimum of 6 years of experience in IT engineering or technical support, including:
  • Unix/Linux System Administration (preferably FreeBSD) from the command line.
  • Service Administration in Unix/Linux environments (web servers, applications, logs, etc.).
  • Network Administration: IPv4 addressing, VLANs, routing and the OSI model.
  • Diagnosing performance issues across systems, networks, and hardware.
  • Experience in PostgreSQL Administration:
  • Writing complex SQL queries.
  • Correlating data from multiple tables.
  • Analyzing database logs.
  • Performing backups/restorations.
  • Hardware Management:
  • Handling hardware RAID, IPMI/BMC.
  • Diagnosing/replacing server components.
  • Shell scripting.
  • Familiarity with security protocols and cryptography.
  • Strong problem-solving skills.
  • Curiosity, and a customer-focused mindset.
  • Experience in working in a technical support environment.
  • A passion for helping clients.
  • Fluent Polish.
  • Fluent English - essential for working with international clients.

Nice to have:

  • Experience in Windows Server Administration (Active Directory, ADFS, DNS, GPO, etc.).
  • Knowledge of System and Network Security Best Practices.
  • Knowledge of the ZFS file system.
  • Experience with Backup & Data Recovery Solutions. 
  • Familiarity with Python.
  • Familiarity with Jira, Confluence environments.
  • Knowledge of Git version control system.
  • Familiarity with SCRUM, ITIL methodologies.
  • Awareness of IT security issues.
  • Proficiency in German or a CIS regional language, such as Ukrainian or Russian.
  • For the training-focused role: Experience in developing and delivering technical training materials, workshops, or certification programs.

What tasks do we want to assign you? 

  • Providing technical support: 
  • Diagnosing and resolving customer issues related to our Fudo Enterprise solution.
  • Client engagement: 
  • Communicating with customers via tickets, calls, and occasionally on-site visits.
  • Collaboration: 
  • Working closely with Development and QA teams to identify and resolve complex issues.
  • Product Implementation & Integration: 
  • Supporting deployment and integration into customer environments.
  • Software Testing & Lab Setup: 
  • Preparing environments for troubleshooting and product improvements.
  • For training-focused role: 
  • Developing training programs, workshops, and knowledge-sharing sessions for partners and customers.

What will you get?

  • The possibility to work on a unique product with international outreach.
  • Preferably hybrid work with one day in the office in Warsaw. 
  • One week per quarter we all work from the office.
  • General onboarding program and Fudo Buddy who will help you in your first steps. 
  • Possibility to work with professionals with wide experience from which you can learn. 
  • Flexible working hours. 
  • Spacious and modern office with access to free drinks and snacks.
  • Your personal MacBook.
  • Benefits such as medical care (Medicover), sport card (Multisport Plus), group life insurance (Unum).
  • Cooperation in the form of contract of employment or B2B contract.

Our DNA - passion, proactivity, ownership, loyalty, honesty & fairness, teamwork, persistence.

We don't want the above to be just slogans. We strive to ensure that these values guide us every day and are visible in our actions. We believe deeply that bringing together a diversity of thoughts, perspectives, and expression is key for building the best-in-class product. To achieve this, we need to constantly work towards making Fudo Security the best place to work, for everyone. We want each of our employees to be an essential part of our #FudoSquad

If you’d like to get to know us more, feel free to reach us by: