VC Bridge Operator

• Fully on-site
  – office located in
  Kraków
• UoP or B2B

We are a leading integrator of a
udio-visual and unified communications solutions in Europe,
trusted for over 25 years to deliver secure and flexible meeting experiences.

We are looking for an experienced
AV / VC professional
to join our team at a global customer site, providing remote technical support for unified communications systems.

As the first point of contact for both our team and the client, you will handle calls and emails, troubleshoot video meetings, manage tickets, and keep teams updated in a 24/5 environment. You will participate in ongoing training, work closely with the Global Service team and AVNOC, and develop technical skills to become a Subject Matter Expert in AV.

Key responsibilities: Video/Audio Conferencing

• Schedule and launch calls booked and ad-hoc meetings within the VC environment
• Maintain and manage the TMS/EMS systems
• Carry out test calls when applicable for all VC bookings
• Input new VC systems into client database
• Carry out remote VC training and tests with new and existing sites as and when applicable.
• Provide remote assistance via VC infrastructure if end points are having problems connecting and provide alternative options for connection if necessary
• Record conference details within the client's database and keep up to date

VC Maintenance and Service

• Liaise internally with the Global Services team on cases and perform any troubleshooting when required
• Capture & maintain a log of VC faults & details for monitoring and reporting purposes
• Carry out health checks for all VC service faults with contacts to see if fault can be rectified
• Maintain consistent contact with end user and keep appraised of progress of fault

Administrative Tasks

• Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally
• Handle enquiries internal & external relating to how the systems work, technical specifications via telephone & email
• Arrange for moves and reconnection of VC systems as and when needed
• Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction
• Assist with the maintenance of the global VC environment
• Compile and maintain the global daily VC schedule

Skills and experience:

Good working knowledge of professional A/V, VC and unified communication systems is required.

The ideal candidates for this position will be able to think and work independently and meet the necessary guidelines above. They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects.