Manager – Insurance Operations

Job Description:

Manager – Insurance Operations

Wrocław, Poland

Manager – Insurance Operations will be responsible for multiple teams. The teams focus will be to directly support stakeholders by providing high quality underwriting support service. The teams will perform end-to-end activities throughout the lifecycle of policy and prospect accounts from submission to expiration.

A core aspect of this is communication - having the ability to have robust, fair and open conversations with stakeholders at all levels of seniority. Having a variety of teams also means that you will need to understand the aims and purposes of each team at a high level, and if necessary, getting involved in more detailed aspects should the need arise.

Successful candidate will work across various business units building good relationship/partnership among parties. On top of the core role above, the successful candidate, will also be integral in shaping and owning key initiatives to develop and mature the Managed Services Poland for the benefit of all teams. Being a core member of the Managed Services Poland leadership team will mean that you will need to go above and beyond your daily role to help achieve wider targets for the Managed Services.

What you'll be DOING

What will your essential responsibilities include?

• Lead Insurance Operations teams responsible for end-to-end activities in the policy life cycle
• Provide superior customer service to all internal and external stakeholders and ensure the same high customer service standards are upheld by all colleagues. Continually identify areas where stakeholder experience can be improved
• Ensure processes, procedures and SLA's are met and adhered to, whilst considering the wider company aims. Proactively solve problems to balance and manage stakeholders' expectations with agreed service standards
• Manage the workflow of multiple tasks and maintain a detailed understanding of the status of various tasks owned by Middle Office, Underwriters, Brokers and AXA XL internal network and fronting partners around the world and prioritize and organize the team's workloads; considering expertise, task complexity, workload and other considerations
• Lead and enable the successful transition and changes of new and existing work into the teams from across AXA XL, in line with Global Operations strategies.
• Accountable for Senior Manager – Insurance Operations daily support with ad-hoc duties
• Build strategy and strive a culture of Continuous Improvement. Ensuring initiatives are tracked and supported where necessary
• Accountable for the Quality Review Process for area of responsibility. Work with key stakeholders on process review and improvements.
• Support development of 1st Line Managers and teams through knowledge sharing, coaching/mentoring and navigating to achieve Managed Services Poland goals
• Oversee regular reporting and data quality. Accountable for key performance indicators delivery for all business processes, seeking solutions to build partnership, collaboration, costs reductions, standardization, risk management, and improving profitability and efficiency
• Drive consistency around the target operating model through appropriate levels of applied governance and active management model enforcement
• Support operational excellence and the quality initiative and being its ambassador
• Undertake any other duties that the company may reasonably request to be performed

You will report to local Senior Manager.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Proven relevant experience, preferably in the insurance, banking, technology industry, operations, project and process management, outsourcing
• Proven experience in stakeholder and senior leads relationship management
• Proven strong leadership running large diverse teams (50+), processes and providing services to multiple stakeholders
• Accountability for KPI and SLA delivery, prioritization skillset & experience in delivering good quality results on time
• Experience in leading, developing, managing and motivating employees by leading as example, setting a high bar for performance, engagement and commitment.
• Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering.
• Taking initiative and ability to lead independently
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding stakeholder
• Experience of working autonomously and driving initiatives to successful completion
• Excellent analytical and logical thinking skills with strong attention to detail, ability to dive into detail of processes where needed
• Proven experience in insurance and shared service environment would be advantageous
• University degree (business, insurance, finance, economy, management are preferable)
• Fluent Business English (C1+) as a must
• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see