HR Contact Center Advisor with German

2 dni temu

Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat
Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit. Your responsibilities:
  • Act as first level of HR support & advisory provided via phone call during predefined HR Contact Center service.
  • Responds to routine inquiries from employees relating to general HR processes, policies, practices and systems through phone line and/or ticketing system
  • Processes basic HR and benefits transactions and supports the auditing of information.
  • Adheres to established processes, procedures, and systems to resolve employee inquiries.
  • Provides superior customer service to all employees by promptly responding to employee inquiries tactfully and discreetly while handling confidential information
  • Achieves performance measures and adheres to established customer service SLA standards.
  • Dispatches non-routine matters to appropriate individuals or groups.
  • Maintains records relating to employee inquiries via a case management tool or phone line.
  • Participates in information sharing with other service center's representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
  • Supports the HR team by providing clerical and administrative support.
Our requirements:
  • Ability to effectively address challenging situations related to customer issues and complaints
  • High energy level and strong focus on delivering results
  • Excellent interpersonal and communication skills
  • Functional knowledge of HR processes and operations
  • Practical experience with HR IT systems (such as Workday, PeopleDoc, and other HR transactional tools)
  • Experience in customer service and issue resolution
  • Familiarity with call/service center operations
  • Experience with case management systems
  • Fluency in English in a business environment
  • Fluency in German in a business environment
Our offer:
  • Flexible working hours (start between 6:30 a.m. - 10 a.m.)
  • Hybrid working mode (min. 1 day per week in the office)
  • Private medical care in LuxMed,
  • PZU life Insurance (voluntary insurance)
  • Unlimited international travel Insurance (with a global range)
  • Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
  • Language courses reimbursement (up to 70% of course reimbursement)
  • Studies reimbursement (up to 50% of study reimbursement)
  • Work abroad possibility (up to 30 days / year)
  • Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
  • Holiday allowance (up to 800 PLN / year)
  • Childcare refund (up to 900 PLN / year)
  • Glasses and contact lenses reimbursement (500 PLN per year)
  • Occasional gifts (e.g. 1st year anniversary gift)
  • Office team building activities and events

  • HR Advisor

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska AXA XL Pełny etat 40 000 zł - 80 000 zł rocznie

    The Human Resources team in charge of partnering with AXA XL's Corporate Functions has a wide area of responsibility. Our team serves as the trusted and strategic partners, offering expert guidance and advice to senior leaders across various critical functions, including Risk, Finance, GCUO, Organizational Structure, and Internal Audit. As an HR Advisor on...

  • HR Direct Specialist with German

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska our future employee Pełny etat

    The positionOur company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We're building a larger and stronger HR Direct teamThis role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on...

  • HR and Payroll Specialist with German

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska DXC Technology Pełny etat 40 000 € - 80 000 € rocznie

    DXC Technologyis the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's...

  • Junior HR Admin with German

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Mondelēz International Pełny etat

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.Join our Mission to Lead the Future of Snacking. Make It Matter.Are you considering a career in talent acquisition or human resources? Are you looking for a people focused role that will allow you to make an impact from...

  • Remote Customer Advisor with German C1 and English

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Cross Border Talents Pełny etat 30 000 zł - 50 000 zł rocznie

    Are you passionate about healthcare and have an excellent command of both German and English? If so, this role could be the perfect match for youWe are looking for a dynamic individual who thrives on communication and is ready to make a significant impact by providing exceptional support to clients in the healthcare industry. This is your chance to merge...

  • Payroll Specialist with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Merck Group Pełny etat 40 000 zł - 60 000 zł rocznie

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • HR Recruiting Admin with German

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska our future employee Pełny etat

    The positionLooking for a role where you are building the bridge between candidates and the company, where you know that it is all about having the right person at the right place at the right time? Help us build Recruiting to bring people talent and mission together. If you are passionate about working with people, know how to prioritize tasks and work...

  • Associate, People Advisor II

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska BNY Pełny etat 40 000 € - 80 000 € rocznie

    Job DescriptionAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with...

  • Employee Care Advisor

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Merck KGaA Pełny etat 30 000 zł - 60 000 zł rocznie

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Employee Care Advisor

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Merck Group Pełny etat 30 000 zł - 50 000 zł rocznie

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...