Customer Support Agent

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Piwik PRO Pełny etat 15 000 € - 25 000 € rocznie

You have an opportunity to join the Support team and become a subject matter expert on the Cookie Information Consent Management Platform. You will support our customers' technical teams and power users of the platform to ensure frictionless user experience.

What will you be doing

  • Finding or figuring out the proper solutions to customer's technical challenges,
  • Helping customers to use our products more effectively,
  • Assisting customers in our product configuration, technical implementation and integration with external tools,
  • Review and interpret invoices to assist with billing and financial inquiries,
  • Being the voice-of-customer internally e.g. when giving feedback to product, marketing and sales teams.

What skills do you need?

  • Fluent command (level: C1) of English (both in writing and speaking) and confidence to communicate in formal conversations,
  • Basic knowledge of HTML/CSS/JS
  • Familiarity with in-browser developer tools
  • Analytical mind and a can-do attitude

We don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some hands-on experience under the belt. Don't forget to include university/ bootcamp/open-source projects you've been involved in and you're truly proud of in your CV

Possessing these assets would be a huge advantage

  • Database knowledge - familiarity with retrieving and analyzing customer data
  • Basic knowledge of APIs & integrations
  • Hands on experience with tag management systems
  • Previous experience in working with corporate clients

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