Sr IT SW Support Engineer

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Location: Netherlands / Germany
Join the Movement

At
FORTNA
, we design, develop, and support world-class supply chain solutions that power the future of logistics. Our mission is to help leading companies move goods faster, smarter, and more reliably through automation, advanced software, and engineering expertise.

As a
Senior Customer Support Software Engineer
, you'll be at the frontline of technical excellence. You will provide
Level 3 support
to our clients, leveraging your strong background in software development, networking, and customer-facing technical support. Working in a fast-paced environment, you'll collaborate with internal and external teams to resolve issues, drive improvements, and ensure client success.

The Role

This senior-level role requires a deep understanding of
Java/J2EE, Spring frameworks, SQL, and distributed architectures
. You'll troubleshoot critical client issues, maintain high-quality code, and serve as a trusted partner to our customers. By combining problem-solving skills with strong communication, you'll ensure smooth operations and long-term client satisfaction.

Note: This position may require an 8–10 hour weekend shift (Saturday & Sunday), with 2–3 weekdays off depending on the shift schedule.
Key Responsibilities

• Provide Level 3 technical support for Fortna clients.
• Participate in on-call rotations, troubleshoot issues, and implement permanent fixes.
• Collaborate with internal product, engineering, and development teams to resolve complex problems.
• Maintain high-quality software code and documentation.
• Deliver remote support and troubleshooting for client systems.
• Prioritize and execute tasks effectively in high-pressure environments.
• Actively contribute to a collaborative, team-oriented culture.
• Communicate clearly and effectively with customers, stakeholders, and colleagues.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5–6 years of direct software customer support and development experience.
• 4+ years in Core Java/J2EE, with strong knowledge of Spring, Spring Boot, Hibernate, and Spring Data JPA.
• Strong SQL skills; experience with Oracle or other major databases.
• Experience with Web Services, Microservices architecture, REST APIs, and unit testing frameworks.
• Understanding of distributed architectures and design patterns.
• Experience in time-sensitive, high-transaction environments.
• Excellent English communication skills (oral and written).
• Strong interpersonal, organizational, time management, and problem-solving skills.
• Team player with proven ability to collaborate across technical and non-technical teams.
• Experience with Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) highly desirable.

Why Fortna?

At Fortna, you'll be part of a global team that delivers
mission-critical supply chain solutions
to the world's top brands. We value expertise, collaboration, and the courage to innovate. Together, we make an impact —
Join the Movement.