Senior Quality Systems Engineering Specialist

Hybrid | Warsaw, Poland

About The Role
The Senior Quality Management Application Specialist provides technical leadership, supervision, and expert support for the Sonova electronic Quality Management System (eQMS). The role is responsible for the day-to-day operation, configuration, development, and lifecycle management of the eQMS, ensuring that the platform reliably supports global Quality Management processes, compliance requirements, and business needs.

Acting as a key interface between Quality, IT, vendors, and process owners, the specialist translates user and compliance requirements into system functionalities and contributes to the continuous improvement of digital quality capabilities across Sonova. This includes system maintenance, release management, problem resolution, and ongoing optimization of the eQMS to enable efficiency, scalability, and excellence in quality operations.

What You'll Do

System Administration & Daily Operations

• Day-to-day operation and configuration of the Sonova eQMS, including management of platform functionality, workflows, design elements, appearance, tabs, and system settings.
• Ensure smooth system performance, timely resolution of support tickets, and proactive mitigation of technical issues.

Project, Product & Release Management

• Support the eQMS System Owner in project and product management for process enhancements, workflow development, and platform improvement initiatives.
• Supervise, oversee, and directly contribute to the development, testing, validation, and implementation of eQMS releases and upgrades.
• Provide structured feedback on defects, system usage, and enhancement opportunities.

Partnership with Process & Module Owners

• Support eQMS module owners in configuring user profiles, reports, dashboards, and system customization.
• Advise stakeholders on best practices for design, configuration, and usage of eQMS functionalities.
• Supervise and coordinate vendor activities to ensure timely updates, maintenance, and issue resolution.

Compliance, Quality & IT Alignment

• Provide accurate and timely data to support IT application compliance policies and computerized system validation requirements.
• Ensure ongoing alignment with global IT, data integrity, and quality system standards.

Training & Cross-Functional Support

• Deliver training and best-practice guidance to eQMS users, module owners, and administrators across Sonova.
• Maintain up-to-date knowledge of relevant technologies, trends, and innovations applicable to eQMS platforms.

Continuous Improvement

• Identify opportunities to optimize system workflows, enhance user experience, and automate or digitalize manual processes.
• Recommend and help implement system improvements that elevate efficiency and compliance maturity.

More about what we offer:
As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.