Customer Service Representative

7 dni temu

Kraków, Lesser Poland Dev Pełny etat 30 000 zł - 60 000 zł rocznie
Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Binance Job Description Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best Customer Service Representatives are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities
  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers' needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information 
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Requirements
  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • French native and fluent in English
  • Willing to work weekends and irregular hours which will include night shifts


Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

  • Customer Support Representative

    1 dzień temu

    Kraków, Lesser Poland Essence Coaching Group Pełny etat

    Customer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We're looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base salary...

  • Customer Service Representative with Lithuanian and Russian

    5 dni temu

    Kraków, Lesser Poland Amway Pełny etat 25 000 € - 50 000 € rocznie

    Job DescriptionApply nowJob Title: Customer Service Representative with Lithuanian and Russian - Contact CenterPosting Start Date: 12/4/25Posting Location: Kraków, PLRequisition ID: 42649Amway is the world's #1 direct selling companyand one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions...

  • Customer Service Representative with Finnish- Contact Center

    7 dni temu

    Kraków, Lesser Poland c0-b2f5-49c4-a4f2-8d3a47ba0bde Pełny etat 30 000 zł - 60 000 zł rocznie

    Job DescriptionApply nowJob Title: Customer Service Representative with Finnish- Contact CenterPosting Start Date: 11/25/25Posting Location: Kraków, PLRequisition ID: 42621Amway is the world's #1 direct selling companyand one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450...

  • Customer Service Representative with Italian

    5 dni temu

    Kraków, Lesser Poland Herbalife Pełny etat

    OverviewCustomer Service Representative with ItalianHerbalife GBSC KrakowAbout the role:This position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure...

  • Customer Support Representative

    7 dni temu

    Kraków, Lesser Poland Essence Coaching Group Pełny etat 15 000 zł - 25 000 zł rocznie

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Service Representative with Italian

    5 dni temu

    Kraków, Lesser Poland Herbalife Pełny etat

    OverviewCustomer Service Representative with ItalianHerbalife GBSC KrakowAbout The RoleThis position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure...

  • Customer Service Representative with French

    3 dni temu

    Kraków, Lesser Poland Herbalife Pełny etat 30 000 zł - 60 000 zł rocznie

    OverviewCustomer Service Representative with FrenchHerbalife GBSC KrakowAbout The RoleThis position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure...

  • Customer Service Representative with French

    3 dni temu

    Kraków, Lesser Poland Herbalife Pełny etat 30 000 zł - 60 000 zł rocznie

    OverviewCustomer Service Representative with FrenchHerbalife GBSC KrakowAbout the role:This position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure...

  • Customer Support Representative

    1 dzień temu

    Kraków, Lesser Poland Essence Coaching Group Pełny etat

    Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • Senior Client Service Representative

    7 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat 40 000 zł - 60 000 zł rocznie

    At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to...