Program Manager

Dla naszego klienta ERGO Technology & Services poszukujemy osoby na stanowisko Program Manager (Operations Projects) | f/m/d.

About The Role
We are searching for a candidate for a Program Manager role for the Infrastructure Operations team. This role will lead strategic projects within the following areas: workplace technology, IT support, service management.

An ideal candidate must have experience leading multiple initiatives simultaneously and experience leading globally dispersed project teams. Playing a role as a leader on the project and mentor to junior team members is expected for this role.

How you will get the job done

• driving multiple complex projects with a budget of approximately €1m – €3m and taking responsibility for their delivery using formal project management techniques as appropriate by facilitating communication, coordination, planning, and execution across teams and business partners
• planning and follow-up on assigned projects – including time scheduling, cost planning, resource management, quality assurance, etc.
• producing a Charter for each project based on the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively
• collaborating with internal Infrastructure and Operation teams to troubleshoot project planning issues facilitating design, planning, and implementation workshops with internal and external stakeholders
• preparing, planning, and supervising IT projects areas of delivery, implementation, and integration of IT infrastructure and systems
• proactively managing project risks and issues; developing effective mitigation/treatment plans
• managing project meetings, schedules, milestones, and delivery
• preparing project correspondence and presentations, as needed, for status reports, executive updates, meetings, annual planning, etc.
• ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments
• coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests on time to ensure the project continues to align with the agreed schedule
• building and maintaining a successful relationship with teams and business partners

Skills And Experience You Will Need

• English and German is a must
• at least 7+ of experience in successfully managing the delivery of multiple IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry
• experience of technology and services and partners in the following areas is required: Workplace technology, Global IT Support and Service Management
• experience working with matrixed resources across the following disciplines is required: IT Operations, Infrastructure, Networks, Engineering and Application Management
• working knowledge of Project Management, e.g., Managing Successful Programs (MSP), Prince2 and agile project management tools and methodologies
• strong management skills including project management, financial management, change management and facilitation
• demonstrable experience in setting up and driving successful global programs
• demonstrated strong personal organizational skills and the ability to coordinate the efforts of others globally in the successful delivery of projects
• ability to work in complex organization structures and tenaciously forge a path for delivery resulting in business outcomes and stakeholder benefit
• excellent project planning, budget, scoping, costing, and scheduling ability
• proven ability to create meaningful reports and summarize project health status for stakeholder presentations
• ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way
• knowledge of infrastructure integration issues at the international level
• experience in managing distributed teams and able to work in a matrix setup
• excellent communication and presentation skills

Nice to have

• experience using Clarity to manage projects and programs is desirable

About Us
ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

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