Job Title

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler's journey,  From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.  

Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

In this role, you will lead the design, delivery and continuous improvement of training programs for our customers (primarily loyalty airlines), partners and internal teams. As a Trainer, you will play a critical role in empowering stakeholders by combining strong product expertise with modern instructional approaches.

Key Responsibilities

Training Design & Development

• Contribute to the creation of learner-centric training experiences aligned with product strategy and business objectives.

• Support course development using the ADDIE model and act as a subject matter expert for assigned Amadeus Airline solutions.

• Design and develop Instructor-Led Training (ILT) content for both in-person and virtual delivery.

• Support the creation of bite-size video content to complement ILT materials.

• Collaborate with Instructional Designers on e-Learning development.

• Create and maintain training documentation such as Tutor Guides, Training Agendas, Certification Exams, Exercise Books, Quizzes, and Product Installation Guides.

Cross-functional Collaboration

• Work closely with Product Management, Product Marketing, Sales, Customer Success Management, Service Account Management, R&D, and Support teams to ensure training content is aligned with system capabilities and customer needs.

Training Needs Assessment

• Assist in assessing customer learning needs and identifying knowledge or skill gaps.

• Recommend appropriate learning solutions based on delivery formats and learning objectives.

Training Delivery

• Ensure training environments are properly configured to reflect customer specifications.

• Deliver engaging Instructor-Led training sessions to both technical and non-technical audiences, either in person (onsite/offsite) or virtually.

Training Evaluation & Continuous Improvement

• Collect and analyze training effectiveness data using customer satisfaction surveys.

• Share key outcomes with line management and propose improvements to training content and delivery.

Subject Matter Expertise & Peer Support

• Serve as a subject matter resource for assigned training deliveries.

• Keep training materials up to date with product changes and communicate updates internally.

• Participate in "train-the-trainer" sessions and support junior colleagues when needed.

What can we offer you? 

A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.  

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.  

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.  

A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.  

A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.  

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.  

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.  

A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.