Customer Success Coordinator I

Customer Success Associate (Associate Consultant)

Are you seeking a role that gives you the opportunity to partner with a broad suite of clients by offering a comprehensive onboarding experience as they start upon their Radford McLagan Compensation Database (RMCD) journey? By learning and understanding the technical aspects of RMCD you will also provide case and incident management support for the EMEA region.

As industry lines continue to converge and create new challenges as well as opportunities to attract, retain and motivate talent, the Radford McLagan Compensation Database is the world's leading source of benchmark compensation data to drive better workforce decisions.

This is a hybrid role with the flexibility to work both virtually and from our Krakow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

By running remote onboarding sessions for our newly won EMEA clients, you will ensure that they equipped to start leveraging the full capabilities of RMCD and provide them with a seamless transition between our Sales and Operations teams.

You will be tasked with providing resolution on incidents and case raised by our clients and internal colleagues via our ITSM (service management tool). The incidents and cases vary in complexity and scope, from RMCD new user requests and permission changes, through to technical database queries and issues.   

There will be the opportunity for you to work on specific change projects to improve operational processes, driving automation where possible. Involvement in monthly Management Information (MI) reporting also forms part of the role.

This position is uniquely placed to give you exposure to other internal global teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to our clients.

How this opportunity is different

As a Customer Success Associate you will develop a broad skillset. You will have regular interaction with clients that will enhance your relationship management and presentation skills, plus you will gain a deep understanding of the compensation space and our internal processes.

You will work in a team of industry specialists, where you will have an active voice to drive efficiency and process change, so that we continue to delivery exceptional service to our clients.

Skills and experience that will lead to success

Understanding the importance of client experience is key to the success of this role. In addition, an appreciation of processes is also required.

With an emphasis on "team" and "collaboration" associated with the role, you must be able to demonstrate these behaviours within a previous position, ideally within the consulting or business service sectors.

The compensation landscape is constantly evolving and so a need to embrace and welcome change will be required.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-KB5

#LI-Hybrid

#healthandemployeebenefitssolutions

#LI-Associate